Frequently Ask Questions

Is is easy to setup?

It’s very easy to install our services on your device, We provide step by step installation guide to help you install it quickly.

Do you offer refunds?

We offer straightforward 100% money-back guarantee for a duration of 7 days. After 7 days, we will only charge you for the duration during which you used the IPTV, refunding the remainder of your money.

What internet speed is required?

At last 16 mbps. The Internet must be a good and stable line. The more stable and good the internet line, the clearer the quality of the images will be and there will be NO BUFFERING during the showing of matches, movies, or series.

What payment methods do you offer?

You can pay for our plans using your Credit or Debit Card. After confirming the payment, you will receive an automatic email where you will be given the necessary credentials to log in (MAG Portal, m3u URL, EPG URL, Username, Password and Xtream URL). In this way, you understand that the payment has been made and you have received the requested service.

Check your “junk mail” folder or “spam” folder. We make every effort to ensure that these emails are delivered.

What device can I use for IPTV?

It works with all devices and apps as shown on the main page. So you won’t have any problems. Besides Smarters IPTV Pro (free), you can also install other apps such as Flix, SET IPTV, NET IPTV, etc. In case of a problem or ambiguity during log-in, ask for support from our agents in whatsapp or via email.

When will my subscription be active?

Your subscription will be activated from the moment where you receive login credentials. You might or might not be able to get the credentials immediately. 

Check your “junk mail” folder or “spam” folder. We make every effort to ensure that these emails are delivered. If you do not see the email in your inbox, contact us via Whatsapp.

lf you don’t receive immediately, you don’t need to worry because the email will come to you eventually.

Can you help me with the setup?

Please speak to one of our live chat agent and they will be more than happy to run through the process.

Can I use more than one device?
No, you cannot. Connecting multiple devices to a single subscription at the same time may result in the blocking of your username and IP address.
Why is it buffering sometimes?

Buffering might occur due to low internet speed or high traffic. If buffering persists, press “pause” for 10-15 seconds and then resume.

Why is my playlist not working?

If your playlist is not functioning, please contact the support to help you fix your issue.